Online Banking troubleshooting

Need help with your online banking account or need to reset your password? We're here to help. Please first follow the step-by-step guide below to resolve the issue. You can also contact Customer Support at (712) 277-6500 or (800) 475-4762, ext. 6500, Monday - Friday, 8am-5pm CST (excluding federal holidays).

Trouble Logging In

Sign In with your user ID.

 

You may be asked to confirm your identity for security purposes.  This may be because you are signing in on a new device or your browsing history has been cleared. CLICK "CONTINUE WITH SECURITY CODE." 

 

 

choose how you would like to verify your identity. If the last four digits of your phone number are incorrect, you have entered an incorrect User id. click cancel and GO BACK TO THE LOGIN PAGE AND RE-ENTER YOUR User ID.

 


Take Me To Online Banking

Reset Your Password

Sign In with your User ID.

 

Once you have entered the correct User id, choose "Forgot Password" to reset password.

 

You may be asked to confirm your identity for security purposes. click "Continue with security code", then choose how you would like to verify your identity.

 

your screen will display a one-time security code. enter the code on your phone when you receive the call or text message. (The code in the image below is for demonstration. You will receive a unique code.)

 

Once you have verified your identity, follow the instructions on the screen below to reset your password.

 

Once you have submitted your new password, you should receive a confirmation on your screen.

Take Me To Online Banking

  

To reset your password via phone, call (888) 568-0687.
(This number is only for password resets and will not connect you with any customer support representatives.)